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Warranty & Returns Policy

Warranty Period

The Hot Mouse™ Product Warranty applies to all our products and protects the item for 12 months from the date of purchase.

If for any reason the item under warranty fails within 12 months of purchase, please contact us before returning your purchase to us.

The warranty only applies if purchased direct from this website.

If we find a fault with your purchase, we are happy to replace it free of charge. International postage must be paid for by the buyer (if applicable).

What is not covered under The Hot Mouse™ Product Warranty:

  • Faults caused by accident, neglect, misuse or normal wear and tear.
  • Any issues with customers computers or laptops.
  • If the item has been used with another computer/laptops other than the item, has been designed for.

Returns Policy

You may cancel your purchase within 7 days from the date of receipt of the item.

Please let us know by email if you wish to cancel or return an item.

Returns must include all original items undamaged, in re-saleable condition and  must be received back within another 7 days.

To protect during transit we prefer for the item to be returned in the original packaging, if this is not available please pack the item well before posting.

Return postage is not refundable.

Return Address

Hot Mouse Ltd, Greenacres, Moor Lane, Great Ouseburn, York, YO26 9TT