Warranty & Returns Policy

Warranty Period

The Hot Mouse™ Product Warranty applies to all our products and protects the item for 12 months from the date of purchase. Please note items in our clearance category are unreturnable and are not covered by our warranty.

If for any reason the item under warranty fails within 12 months of purchase, please contact us and then return your purchase to us.

The warranty only applies if purchased direct from this website and the item has only been used with the appropriate computer/laptop, that the item has been designed for.

If we find a fault with your purchase, we are happy to replace it free of charge. International postage must be paid for by the buyer (if applicable).

We ask that you contact us to advise of your query before returning an item.

To protect during transit we prefer for the item to be returned in the original packaging, if this is not available please pack the item well before posting.

Returns Policy

You may cancel your purchase within 7 days from the date of receipt of the item.

Please let us know by email if you wish to cancel.

Returns must include all original items undamaged, in re-saleable condition.

Return postage is not refundable.

Terms and Conditions

The buyer is responsible for all costs incurred in returning products.

We do not cover faults caused by accident, neglect, misuse or normal wear and tear. We do not cover any issues with customers computers or laptops.

We do not cover the item if it has been used with another computer/laptops other than the item has been designed for.

Items sold on this website are generally intended for normal use and not for resale or commercial use.

Our returns address:

Hot Mouse Ltd, Greenacres, Moor Lane, Great Ouseburn, York, YO26 9TT

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